Returns & Exchanges
At PPD Performance New Zealand, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for all unworn items in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for our Kiwi customers.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.
Prepare the Package
Securely pack the items in their original condition with all tags attached, ensuring you include the printed return authorization slip inside the parcel.
Ship to Auckland Hub
Affix the provided shipping label and drop your package off at any New Zealand Post location or schedule a courier pickup at your convenience.
Inspection and Refund
Once our quality control team receives and inspects your items, we will process your refund or exchange within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing